Condiciones del servicio

Aviso de privacidad

El 25 de mayo de 2018 actualizamos nuestra Privacy Policy para cumplir con el Reglamento General de Protección de Datos UE 2016/679 (RGPD), introducido para unificar las reglas de tratamiento de datos en todos los Estados miembros de la UE.

Uptivo respeta tu privacidad y se compromete a ofrecerte una experiencia de cliente segura. With this Aviso de privacidad we want to inform you about what data we collect when you use our productoos and servicios, and how we use and manage this data. We’ll also tell you where to find more information about how your datos personales is managed and what derechos you have with respect to this information.

Cómo tratamos tus datos personales

Cuando creas una cuenta de usuario para el Uptivo servicios, we ask you for certain datos personales (such as your name, email address, gender, and age).
We need this information to provide you with a personalized experience with our servicios. For example, we use your age information to give you a more accurate calculation of the calories you burn. We trust that all information you provide to us is accurate.

We may collect certain information about you when you purchase productoos from our online store, use Uptivo servicios, or contacto our Customer Service. If you only subscribe to the Uptivo newsletter, the only information we ask for is your e-mail address. We process your datos personales only for the purposes listed in this Aviso de privacidad and for the specific purposes of the servicio, on which you can find more information by clicking on the links provided. You can also contacto our Customer Service for more information about managing datos personales in connection with each servicio. When you use Uptivo productoos or servicios, Uptivo collects information about you and may combine that information with any other datos personales that Uptivo has collected about you for the same purpose. If we have collected information about you for other purposes, we don’t combine it.

Seguridad

La mayoría de los servicios Uptivo se basan en los datos recogidos sobre nuestros productoos. Some of the data collected (such as heart rate data) is of such a nature that we need to ask your permission to collect or process it. Acceptance of this Privacy Policy includes your agreement to collect your heart rate data for the scope of use of the Uptivo producto.

Gestión de los datos personales y transferencia fuera de la UE

Los servicios Uptivo and productoos can be provided using resources and servers located in various countries (such as Italy and the Netherlands). Therefore, your information may be processed outside the country where the servicio you are using is based, including countries outside the European Economic Area (EEA) where the privacy protection standard does not meet the requirements established by the European Commission (such as the United States).

When you sign up for a servicio (such as Uptivo Flow) that requires the transfer of information to another country for processing, we ask for your permission for the transfer. When we transfer information, we comply with all applicable laws to ensure sufficient protection of your privacy. In general, when we transfer your datos personales from one country to another, we apply the terms of the EU-U.S. agreements. Privacy Shield and Swiss-U.S. Privacy Shield or those of the agreements based on the European Commission’s standard contractual clauses.

In line with the principles mentioned above, your information may be transferred or access to it may be granted to Uptivo fitness clubs that you have agreed to join. Uptivo clubs are not authorized to use datos personales for other purposes and their servicios are always covered by a confidentiality clause.

Uptivo does not disclose any of your datos personales without separate permission from you, unless it is necessary to manage your order, execute your request, or manage our interactive programs with clientes. However, information may be disclosed if necessary due to the law, a court order, or a regulation or request issued by authorities.

For statistical purposes, Uptivo may deliver anonymized statistical data about its clientes, sales, traffic types, business information, and similar sitio information to trusted third parties. These statistics do not contain any personally identifiable information.

Tus derechos

Siempre tienes derecho a acceder a tus datos personales. In some of the servicios, direct access is possible and, when necessary, our Customer Service can assist you and provide you with a copy of the datos personales we have about you. You have the derecho to know what information about you has been collected, what this information is for and the parties, if any, to which it was disclosed. To verify your information in order to fulfill your request, we may need to ask for additional information.

Uptivo is authorized to manage your datos personales when the management is based on a legitimate interest. We use this legal basis in some cases for our research and development activities because we want to constantly develop and improve our servicios. You have the derecho to object to the processing of your datos personales for these purposes.

You always have the derecho to prohibit direct marketing. If you would like to stop receiving emails from Uptivo, follow the “unsubscribe” instructions within each email communication or deactivate emails from your Uptivo cuenta. Uptivo will not provide or share any mailing lists to third parties for promotional purposes.

You have the derecho to correct or delete any of your information either by doing it directly yourself or by sending a request to our Customer Service. If you want your information deleted, we will delete your user credentials and all information and data related to you. After we have deleted your information, you can only use the servicio by creating a new cuenta de usuario.

You also have the derecho to withdraw your consentimiento to manage your information in each servicio where we have requested your consentimiento. Consent can be withdrawn within the servicio. Please note that for some servicios, withdrawing consentimiento prevents us from offering the servicio to you.

You have the derecho to receive your information from Uptivo’s systems in a machine-readable format when the processing of your information is based on your consentimiento or on the execution of an agreement. You can also request that your information be transferred to a third party. Uptivo is not responsible for the ability of the third party’s system to process information in the format used for the transfer.

Cookies

Usamos cookies en nuestro sitio. Puedes saber más en nuestra Cookie Policy.

Registro de errores

Para ofrecer el mejor servicio posible en caso de problema, almore error data on our devices (“Registro de errores”). When you synchronize your device with the Uptivo servicio, the error log is copied to our server. The error log data is stored for a maximum of two months to ensure that we have the data at our disposal if you contacto our Customer Service due to an error or problem.

Usuarios menores de 16 años

Nuestra policy exige que los clientes menores de la edad of 16 not make purchases or engage in other legal acts on Uptivo’s sitios without the consentimiento of a parent or legal guardian. For example, a cuenta de usuario for an Uptivo servicio can only be created for a user under the age of 16 with the permission of a guardian.

Changes to the Aviso de privacidad

This Aviso de privacidad was actualizaciónd on 25 May 2018. We may occasionally make modificaciones to this Aviso de privacidad and will notify our clientes of such modificaciones by email or through our servicios. If you have questions related to Los servicios Uptivo or productoos, you can contacto our Customer Service.

Información de contactoo:

Responsable del tratamiento de los datos:
Uptivo s.r.l.
Via della Valle, 46/B20841 Carate Brianza (MB)
Italy
+39.0362.18.57.437
‍ support@uptivo.fit

Uptivo para fitness clubs y personal trainers

Uptivo es una app y un servicio web cloud gratuito que te ayuda a seguir tu actividad de entrenamiento y analizar tu progreso. Thanks to its features such as the Trainer’s Diary, email notifications, in-app notifications, reports and entrenamiento statistics, fitness club staff and trainers can monitor your progress and help you achieve your fitness goals.

People identified as Trainers or Managers in the Uptivo Club cuenta can view and modify user information such as nickname, email, first name, last name, age and gender, heart rate zones, and more. Trainers and Managers are responsible for the accuracy of the information they modify. Under no circumstances can they use or communicate to third parties the user information acquired for the purpose of activating and providing the Uptivo servicio.

Athletes like you grant Clubs and Personal Trainers access to their datos personales and the club/trainer-user relationship is based on the agreement between the parties. You can remove access from clubs and trainers to your data at any time by removing your subscription to their Uptivo cloud cuenta. All your personal and entrenamiento data is transferred to Uptivo’s servers. Uptivo’s Aviso de privacidad applies to tratamiento de los datos.

Soporte/Servicio al cliente

El Servicio al cliente Uptivo te ayuda con cualquier problema que may have with our productoos or servicios. Customers fill in the necessary information in the forms themselves, from where it is transferred to Uptivo’s systems. The data stored in Uptivo’s systems can be saved on servers located in Italy or in the EU.

The Contact Us form: The information recorded in this form is transferred to Uptivo Customer Service. This system is available to all Uptivo Customer Service personnel. The data recorded in the system are stored on the servicio provider’s servers located in the EU. On this form, you are asked to provide your contacto information (such as an email address and country) so that we can respond to your request. Your information is handled confidentially and the servicio provider has no access to the actual data.

Service: The information recorded on this form is used to connect the application and its owner, deliver a device in servicio or an ordered spare part to the customer, manage billing and payments, send address labels for returns, send automatic e-mail messages related to the progress and completion of the servicio, submit additional servicio-related requests, and provide a quote of the costs for the servicio. The address information is also transferred to external postal servicios for the delivery of the productoos.

You can also contacto Uptivo Customer Service through social media channels (Twitter, Facebook, Instagram, LinkedIn, Google Plus).

Uptivo.fit

El sitio Uptivo.fit is a public site that offers information about Uptivo and its productoos, servicios and collaboration partners. You don’t need to register or provide information about yourself to use the sitio. However, Uptivo uses cookies to collect information about sitio traffic. To learn more about cookies, click here.

Garantía del productoo Uptivo

Esta Garantía Limitada cubre los defectoos de material o workmanship under normal conditions of use during the Warranty Period.

The Warranty Period for Uptivo productoos is specified below:

Uptivo Bridge: covered for 12 (twelve) months.
Uptivo Belt: Sensor covered for 24 (twenty-four) months, Uptivo Soft Strap covered for 3 (three) months.
Uptivo Armband: Sensor covered for 24 (twenty-four) months, Uptivo Soft Strap covered for 3 (three) months.
Uptivo Boxing Trackers: Sensors covered for 12 (twelve) months, Uptivo Wrist Strap covered for 3 (three) months.
Uptivo Rider: covered for 12 (twelve) months.
Uptivo Cycling Sensor: covered for 12 (twelve) months.

Responsabilidad de Uptivo

Uptivo se reserva el derecho de verificar los defectoos reales o damage. Damaged productoos can be replaced with new or refurbished items, or they can be repaired at the manufacturer’s discretion. To report damage or defectoos, contacto Uptivo at the following email address: info@uptivo.fit

Limitación de responsabilidad

Esta Garantía Limitada no cubre:

1. Defects or damage resulting from accidents, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquids, moisture, moisture, sand or dirt, negligence, or unusual physical, electrical, or electromechanical stress.

2. Defects or damage resulting from improper testing, operation, maintenance, installation, servicio, or adjustment not provided or approved by Uptivo.

3. Devices with the serial number removed, damaged, altered, or made illegible.

4. Normal wear and tear.

5. Marginal defectoos that have a negligible effect on the value or functionality of the Product.

6. Defects or damage resulting from external causes such as collision with an object, fire, flood, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, or misuse of any electrical source.

Shipping a damaged or defectoive producto to Uptivo does not result in a free repair under this Warranty policy. When received, Uptivo reserves the derecho to verify the validity of the Warranty.

CONDICIONES DE USO

Integración PayPal

Los fitness clubs con cuenta Uptivo pueden usar los pagos PayPal servicios to allow the purchase of club subscriptions, subscriptions, credits, and the like as a means of payment for club activities, including but not limited to individual (PT) and group classes, gym access, wellness and beauty servicios provided as part of club activities, online and on-demand fitness servicios.

PayPal – Actividades prohibidas

Los clubs y los socios del clubers cannot use the PayPal servicio provided as part of the Uptivo integration for activities that:

1. violate any law, statute, ordinance or regulation.

2. relate to transactions involving (a) narcotics, steroids, controlled substances or other productoos that pose a risk to consumer safety, (b) drug equipment, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activities, (e) stolen goods including digital and virtual goods, (f) the promotion of hate, violence, racism or other forms of discriminatory intolerance or the financial exploitation of a crime, (g) items considered obscene, (h) items that violate O violate any copyderecho, trademark, derecho to publicity or privacy, or any other proprietary derecho under the laws of any jurisdiction, (i) certain sexually oriented materials or servicios, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives governed by applicable laws.

3. relate to transactions that (a) show the datos personales of third parties in violation of applicable laws, (b) support pyramid or Ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs, (c) are associated with the purchase of insurance policies or lottery contracts, lay-away systems, offshore banking servicios or transactions to finance or refinance debts financed by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler’s checks or money orders, (h) involve currency exchange or check cashing activities, (i) involve certain credit repair servicios, debt resolution, credit or insurance activities, or (k) involve offering or receiving payments for the purpose of corruption or corruption.

4. involve the sale of productoos or servicios identified by government agencies as having a high probability of being fraudulent.