If an Uptivo application for clubs, tablet or smartphone is not displaying your heart rate, one or more of the following reasons may be the cause:

  • The HR sensor battery is dead and needs to be replaced
  • The plastic electrode area on the back of the strap has not been moistened, and the sensor did not turn on
  • The sensor has not been correctly paired to the user
  • The sensor is paired to a fitness smartwatch or smartphone app (wearable devices and apps may close the connection to Uptivo)