General FAQ | Uptivo
13 11, 2019

How to take care of my Uptivo heart rate monitor?

Uptivo Belt is composed of a heart rate sensor and an elastic band with conductive electrode components. Detach the sensor from the strap after every use in order to prevent moisture or sweat from keeping the conduction active and the sensor on. You can clean the sensor with a solution of mild soap and water, if needed. Do not use alcohol [...]

8 10, 2019

What is the transmission range of heart rate sensors?

The transmission range of Bluetooth LE and ANT+ heart rate sensors is usually 10 to 40 meters (32.8 to 131.2 ft) indoor and it can reach up to 100 meters (328.1 ft) in the open air. Since the transmission range of sensors can be affected by many variables it is not possible to state a unique value. Transmission range can [...]

28 01, 2019

How can I get assistance for a product issue?

You can get in contact with us and let us know about your issue by filling the form at this page, we'll be in touch to help. If our tech support concludes that the product needs to be repaired or replaced, you will be asked to fill in the Return Merchandise Authorization module, send it to support@uptivo.fit, and wait for our [...]

28 07, 2017

How are Uptivo Performance Points assigned?

UPPs (Uptivo Performance Points) are assigned according to the time spent in each training zone. For example, a minute in the green zone rewards 6 points, a minute in the orange zone 8, etc. NOTE! UPPs reward intensive exercise, but not overtraining.

28 07, 2017

Can I use a wrist or arm heart rate sensor with Uptivo?

Our findings show that wrist-based monitors are currently not as accurate as other types of sensors for high intensity circuit training. We recommend using chest-based monitors or accurate arm-based sensors such as Uptivo Armband when performing dynamic or intensive workouts like HIIT or bodyweight classes.