Uptivo Belt is composed of a heart rate sensor and an elastic band with conductive electrode components. Detach the sensor from the strap after every use in order to prevent moisture or sweat from keeping the conduction active and the sensor on. You can clean the sensor with a solution of mild soap and water, if needed. Do not use alcohol [...]
I’m having a sensor pairing issue with the Uptivo app on my Android device. How can I handle the problem?
The problem may not be strictly related to the Uptivo app or to the sensor itself but it could be related to a device misbehavior. However, we suggest you three possible solutions to handle the problem here.
You can get in contact with us and let us know about your issue by filling the form at this page, we'll be in touch to help. If our tech support concludes that the product needs to be repaired or replaced, you will be asked to fill in the Return Merchandise Authorization module, send it to firstname.lastname@example.org, and wait for our [...]
The most probable reason is that the heart rate sensor was not dried and detatched from the strap after use. Water and sweat can keep the sensor on even when in the gym bag.
If an Uptivo application for clubs, tablet or smartphone is not displaying your heart rate, one or more of the following reasons may be the cause: The HR sensor battery is dead and needs to be replaced The plastic electrode area on the back of the strap has not been moistened, and the sensor did not turn on The sensor [...]
I am trying to connect my heart rate sensor to a smartphone from the Bluetooth settings menu without success. What can I do?
We recommend to avoid pairing the heart rate sensor by using the smartphone Bluetooth settings. Like most fitness applications, the Uptivo app includes a dedicated section to perform the pairing.