Uptivo Belt and others | FAQ
13 11, 2019

How to take care of my Uptivo heart rate monitor?

Uptivo Belt is composed of a heart rate sensor and an elastic band with conductive electrode components. Detach the sensor from the strap after every use in order to prevent moisture or sweat from keeping the conduction active and the sensor on. You can clean the sensor with a solution of mild soap and water, if needed. Do not use alcohol [...]

28 01, 2019

How can I get assistance for a product issue?

You can get in contact with us and let us know about your issue by filling the form at this page, we'll be in touch to help. If our tech support concludes that the product needs to be repaired or replaced, you will be asked to fill in the Return Merchandise Authorization module, send it to support@uptivo.fit, and wait for our [...]

28 07, 2017

I cannot see my heart rate on the Uptivo display at the club. Why?

If an Uptivo application for clubs, tablet or smartphone is not displaying your heart rate, one or more of the following reasons may be the cause: The HR sensor battery is dead and needs to be replaced The plastic electrode area on the back of the strap has not been moistened, and the sensor did not turn on The sensor [...]