Conditions du service

Avis de confidentialité

Le 25 mai 2018 nous avons mis à jour notre Privacy Policy pour nous conformer au Règlement Général sur la Protection des Données UE 2016/679 (RGPD), introduit pour uniformiser les règles sur le traitement des données dans tous les États membres de l'UE.

Uptivo respecte votre vie privée et s'engage à vous offrir une expérience client sécurisée. With this Avis de confidentialité we want to inform you about what data we collect when you use our produits and services, and how we use and manage this data. We’ll also tell you where to find more information about how your données personnelles is managed and what droits you have with respect to this information.

Comment nous traitons vos données personnelles

Quand vous créez un compte utilisateur pour le Uptivo services, we ask you for certain données personnelles (such as your name, email address, gender, and age).
We need this information to provide you with a personalized experience with our services. For example, we use your age information to give you a more accurate calculation of the calories you burn. We trust that all information you provide to us is accurate.

We may collect certain information about you when you purchase produits from our online store, use Uptivo services, or contact our Customer Service. If you only subscribe to the Uptivo newsletter, the only information we ask for is your e-mail address. We process your données personnelles only for the purposes listed in this Avis de confidentialité and for the specific purposes of the service, on which you can find more information by clicking on the links provided. You can also contact our Customer Service for more information about managing données personnelles in connection with each service. When you use Uptivo produits or services, Uptivo collects information about you and may combine that information with any other données personnelles that Uptivo has collected about you for the same purpose. If we have collected information about you for other purposes, we don’t combine it.

Sécurité

La plupart des services Uptivo se basent sur les données collectées sur nos produits. Some of the data collected (such as heart rate data) is of such a nature that we need to ask your permission to collect or process it. Acceptance of this Privacy Policy includes your agreement to collect your heart rate data for the scope of use of the Uptivo produit.

Gestion des données personnelles et transfert hors UE

Les services Uptivo and produits can be provided using resources and servers located in various countries (such as Italy and the Netherlands). Therefore, your information may be processed outside the country where the service you are using is based, including countries outside the European Economic Area (EEA) where the privacy protection standard does not meet the requirements established by the European Commission (such as the United States).

When you sign up for a service (such as Uptivo Flow) that requires the transfer of information to another country for processing, we ask for your permission for the transfer. When we transfer information, we comply with all applicable laws to ensure sufficient protection of your privacy. In general, when we transfer your données personnelles from one country to another, we apply the terms of the EU-U.S. agreements. Privacy Shield and Swiss-U.S. Privacy Shield or those of the agreements based on the European Commission’s standard contractual clauses.

In line with the principles mentioned above, your information may be transferred or access to it may be granted to Uptivo club fitnesss that you have agreed to join. Uptivo clubs are not authorized to use données personnelles for other purposes and their services are always covered by a confidentiality clause.

Uptivo does not disclose any of your données personnelles without separate permission from you, unless it is necessary to manage your order, execute your request, or manage our interactive programs with clients. However, information may be disclosed if necessary due to the law, a court order, or a regulation or request issued by authorities.

For statistical purposes, Uptivo may deliver anonymized statistical data about its clients, sales, traffic types, business information, and similar site information to trusted third parties. These statistics do not contain any personally identifiable information.

Vos droits

Vous avez toujours le droit d'accéder à vos données personnelles. In some of the services, direct access is possible and, when necessary, our Customer Service can assist you and provide you with a copy of the données personnelles we have about you. You have the droit to know what information about you has been collected, what this information is for and the parties, if any, to which it was disclosed. To verify your information in order to fulfill your request, we may need to ask for additional information.

Uptivo is authorized to manage your données personnelles when the management is based on a legitimate interest. We use this legal basis in some cases for our research and development activities because we want to constantly develop and improve our services. You have the droit to object to the processing of your données personnelles for these purposes.

You always have the droit to prohibit direct marketing. If you would like to stop receiving emails from Uptivo, follow the “unsubscribe” instructions within each email communication or deactivate emails from your Uptivo compte. Uptivo will not provide or share any mailing lists to third parties for promotional purposes.

You have the droit to correct or delete any of your information either by doing it directly yourself or by sending a request to our Customer Service. If you want your information deleted, we will delete your user credentials and all information and data related to you. After we have deleted your information, you can only use the service by creating a new compte utilisateur.

You also have the droit to withdraw your consentement to manage your information in each service where we have requested your consentement. Consent can be withdrawn within the service. Please note that for some services, withdrawing consentement prevents us from offering the service to you.

You have the droit to receive your information from Uptivo’s systems in a machine-readable format when the processing of your information is based on your consentement or on the execution of an agreement. You can also request that your information be transferred to a third party. Uptivo is not responsible for the ability of the third party’s system to process information in the format used for the transfer.

Cookies

Nous utilisons des cookies sur notre site. Vous pouvez en savoir plus dans notre Cookie Policy.

Journal des erreurs

Pour offrir le meilleur service possible en cas de problème, nous consore error data on our devices (“Journal des erreurs”). When you synchronize your device with the Uptivo service, the error log is copied to our server. The error log data is stored for a maximum of two months to ensure that we have the data at our disposal if you contact our Customer Service due to an error or problem.

Utilisateurs de moins de 16 ans

Notre policy exige que les clients de moins de l'âge of 16 not make purchases or engage in other legal acts on Uptivo’s sites without the consentement of a parent or legal guardian. For example, a compte utilisateur for an Uptivo service can only be created for a user under the age of 16 with the permission of a guardian.

Changes to the Avis de confidentialité

This Avis de confidentialité was mise à jourd on 25 May 2018. We may occasionally make modifications to this Avis de confidentialité and will notify our clients of such modifications by email or through our services. If you have questions related to Les services Uptivo or produits, you can contact our Customer Service.

Informations de contact :

Responsable du traitement des données :
Uptivo s.r.l.
Via della Valle, 46/B20841 Carate Brianza (MB)
Italy
+39.0362.18.57.437
‍ support@uptivo.fit

Uptivo pour clubs fitness et personal trainers

Uptivo est une app et un service web cloud gratuit qui vous aide à suivre votre activité d'entraînement et à analyser vos progrès. Thanks to its features such as the Trainer’s Diary, email notifications, in-app notifications, reports and entraînement statistics, club fitness staff and trainers can monitor your progress and help you achieve your fitness goals.

People identified as Trainers or Managers in the Uptivo Club compte can view and modify user information such as nickname, email, first name, last name, age and gender, heart rate zones, and more. Trainers and Managers are responsible for the accuracy of the information they modify. Under no circumstances can they use or communicate to third parties the user information acquired for the purpose of activating and providing the Uptivo service.

Athletes like you grant Clubs and Personal Trainers access to their données personnelles and the club/trainer-user relationship is based on the agreement between the parties. You can remove access from clubs and trainers to your data at any time by removing your subscription to their Uptivo cloud compte. All your personal and entraînement data is transferred to Uptivo’s servers. Uptivo’s Avis de confidentialité applies to traitement des données.

Support/Service client

Le Service client Uptivo vous aide avec tout problème que vous may have with our produits or services. Customers fill in the necessary information in the forms themselves, from where it is transferred to Uptivo’s systems. The data stored in Uptivo’s systems can be saved on servers located in Italy or in the EU.

The Contact Us form: The information recorded in this form is transferred to Uptivo Customer Service. This system is available to all Uptivo Customer Service personnel. The data recorded in the system are stored on the service provider’s servers located in the EU. On this form, you are asked to provide your contact information (such as an email address and country) so that we can respond to your request. Your information is handled confidentially and the service provider has no access to the actual data.

Service: The information recorded on this form is used to connect the application and its owner, deliver a device in service or an ordered spare part to the customer, manage billing and payments, send address labels for returns, send automatic e-mail messages related to the progress and completion of the service, submit additional service-related requests, and provide a quote of the costs for the service. The address information is also transferred to external postal services for the delivery of the produits.

You can also contact Uptivo Customer Service through social media channels (Twitter, Facebook, Instagram, LinkedIn, Google Plus).

Uptivo.fit

Le site Uptivo.fit is a public site that offers information about Uptivo and its produits, services and collaboration partners. You don’t need to register or provide information about yourself to use the site. However, Uptivo uses cookies to collect information about site traffic. To learn more about cookies, click here.

Garantie produit Uptivo

Cette Garantie Limitée couvre les éventuels défauts de matériel ou workmanship under normal conditions of use during the Warranty Period.

The Warranty Period for Uptivo produits is specified below:

Uptivo Bridge: covered for 12 (twelve) months.
Uptivo Belt: Sensor covered for 24 (twenty-four) months, Uptivo Soft Strap covered for 3 (three) months.
Uptivo Armband: Sensor covered for 24 (twenty-four) months, Uptivo Soft Strap covered for 3 (three) months.
Uptivo Boxing Trackers: Sensors covered for 12 (twelve) months, Uptivo Wrist Strap covered for 3 (three) months.
Uptivo Rider: covered for 12 (twelve) months.
Uptivo Cycling Sensor: covered for 12 (twelve) months.

Responsabilité d'Uptivo

Uptivo se réserve le droit de vérifier les défauts effectifs ou damage. Damaged produits can be replaced with new or refurbished items, or they can be repaired at the manufacturer’s discretion. To report damage or défauts, contact Uptivo at the following email address: info@uptivo.fit

Limitation de responsabilité

Cette Garantie Limitée ne couvre pas :

1. Defects or damage resulting from accidents, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquids, moisture, moisture, sand or dirt, negligence, or unusual physical, electrical, or electromechanical stress.

2. Defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not provided or approved by Uptivo.

3. Devices with the serial number removed, damaged, altered, or made illegible.

4. Normal wear and tear.

5. Marginal défauts that have a negligible effect on the value or functionality of the Product.

6. Defects or damage resulting from external causes such as collision with an object, fire, flood, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, or misuse of any electrical source.

Shipping a damaged or défautive produit to Uptivo does not result in a free repair under this Warranty policy. When received, Uptivo reserves the droit to verify the validity of the Warranty.

CONDITIONS D'UTILISATION

Intégration PayPal

Les clubs fitness avec un compte Uptivo peuvent utiliser les paiements PayPal services to allow the purchase of club subscriptions, subscriptions, credits, and the like as a means of payment for club activities, including but not limited to individual (PT) and group classes, gym access, wellness and beauty services provided as part of club activities, online and on-demand fitness services.

PayPal – Activités interdites

Les clubs et les membres du clubers cannot use the PayPal service provided as part of the Uptivo integration for activities that:

1. violate any law, statute, ordinance or regulation.

2. relate to transactions involving (a) narcotics, steroids, controlled substances or other produits that pose a risk to consumer safety, (b) drug equipment, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activities, (e) stolen goods including digital and virtual goods, (f) the promotion of hate, violence, racism or other forms of discriminatory intolerance or the financial exploitation of a crime, (g) items considered obscene, (h) items that violate O violate any copydroit, trademark, droit to publicity or privacy, or any other proprietary droit under the laws of any jurisdiction, (i) certain sexually oriented materials or services, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives governed by applicable laws.

3. relate to transactions that (a) show the données personnelles of third parties in violation of applicable laws, (b) support pyramid or Ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs, (c) are associated with the purchase of insurance policies or lottery contracts, lay-away systems, offshore banking services or transactions to finance or refinance debts financed by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler’s checks or money orders, (h) involve currency exchange or check cashing activities, (i) involve certain credit repair services, debt resolution, credit or insurance activities, or (k) involve offering or receiving payments for the purpose of corruption or corruption.

4. involve the sale of produits or services identified by government agencies as having a high probability of being fraudulent.