Condizioni del servizio

Informativa sulla privacy

Il 25 maggio 2018 abbiamo aggiornato la nostra Privacy Policy per adeguarci al Regolamento Generale sulla Protezione dei Dati UE 2016/679 (GDPR), introdotto per uniformare le regole sul trattamento dei dati in tutti gli Stati membri dell'UE.

Uptivo rispetta la tua privacy ed è impegnata a offrirti un'esperienza cliente sicura. With this Informativa sulla privacy we want to inform you about what data we collect when you use our prodotti and servizi, and how we use and manage this data. We’ll also tell you where to find more information about how your dati personali is managed and what diritti you have with respect to this information.

Come trattiamo i tuoi dati personali

Quando crei un account utente per il Uptivo servizi, we ask you for certain dati personali (such as your name, email address, gender, and age).
We need this information to provide you with a personalized experience with our servizi. For example, we use your age information to give you a more accurate calculation of the calories you burn. We trust that all information you provide to us is accurate.

We may collect certain information about you when you purchase prodotti from our online store, use Uptivo servizi, or contatto our Customer Service. If you only subscribe to the Uptivo newsletter, the only information we ask for is your e-mail address. We process your dati personali only for the purposes listed in this Informativa sulla privacy and for the specific purposes of the servizio, on which you can find more information by clicking on the links provided. You can also contatto our Customer Service for more information about managing dati personali in connection with each servizio. When you use Uptivo prodotti or servizi, Uptivo collects information about you and may combine that information with any other dati personali that Uptivo has collected about you for the same purpose. If we have collected information about you for other purposes, we don’t combine it.

Sicurezza

La maggior parte dei servizi Uptivo si basa sui dati raccolti sui nostri prodotti. Some of the data collected (such as heart rate data) is of such a nature that we need to ask your permission to collect or process it. Acceptance of this Privacy Policy includes your agreement to collect your heart rate data for the scope of use of the Uptivo prodotto.

Gestione dei dati personali e trasferimento fuori dall'UE

I servizi di Uptivo and prodotti can be provided using resources and servers located in various countries (such as Italy and the Netherlands). Therefore, your information may be processed outside the country where the servizio you are using is based, including countries outside the European Economic Area (EEA) where the privacy protection standard does not meet the requirements established by the European Commission (such as the United States).

When you sign up for a servizio (such as Uptivo Flow) that requires the transfer of information to another country for processing, we ask for your permission for the transfer. When we transfer information, we comply with all applicable laws to ensure sufficient protection of your privacy. In general, when we transfer your dati personali from one country to another, we apply the terms of the EU-U.S. agreements. Privacy Shield and Swiss-U.S. Privacy Shield or those of the agreements based on the European Commission’s standard contractual clauses.

In line with the principles mentioned above, your information may be transferred or access to it may be granted to Uptivo palestras that you have agreed to join. Uptivo clubs are not authorized to use dati personali for other purposes and their servizi are always covered by a confidentiality clause.

Uptivo does not disclose any of your dati personali without separate permission from you, unless it is necessary to manage your order, execute your request, or manage our interactive programs with clienti. However, information may be disclosed if necessary due to the law, a court order, or a regulation or request issued by authorities.

For statistical purposes, Uptivo may deliver anonymized statistical data about its clienti, sales, traffic types, business information, and similar sito information to trusted third parties. These statistics do not contain any personally identifiable information.

I tuoi diritti

Hai sempre il diritto di accedere ai tuoi dati personali. In some of the servizi, direct access is possible and, when necessary, our Customer Service can assist you and provide you with a copy of the dati personali we have about you. You have the diritto to know what information about you has been collected, what this information is for and the parties, if any, to which it was disclosed. To verify your information in order to fulfill your request, we may need to ask for additional information.

Uptivo is authorized to manage your dati personali when the management is based on a legitimate interest. We use this legal basis in some cases for our research and development activities because we want to constantly develop and improve our servizi. You have the diritto to object to the processing of your dati personali for these purposes.

You always have the diritto to prohibit direct marketing. If you would like to stop receiving emails from Uptivo, follow the “unsubscribe” instructions within each email communication or deactivate emails from your Uptivo account. Uptivo will not provide or share any mailing lists to third parties for promotional purposes.

You have the diritto to correct or delete any of your information either by doing it directly yourself or by sending a request to our Customer Service. If you want your information deleted, we will delete your user credentials and all information and data related to you. After we have deleted your information, you can only use the servizio by creating a new account utente.

You also have the diritto to withdraw your consenso to manage your information in each servizio where we have requested your consenso. Consent can be withdrawn within the servizio. Please note that for some servizi, withdrawing consenso prevents us from offering the servizio to you.

You have the diritto to receive your information from Uptivo’s systems in a machine-readable format when the processing of your information is based on your consenso or on the execution of an agreement. You can also request that your information be transferred to a third party. Uptivo is not responsible for the ability of the third party’s system to process information in the format used for the transfer.

Cookie

Usiamo cookie sul nostro sito. Puoi saperne di più nella nostra Cookie Policy.

Log degli errori

Per offrire il miglior servizio possibile in caso di problema, conserore error data on our devices (“Log degli errori”). When you synchronize your device with the Uptivo servizio, the error log is copied to our server. The error log data is stored for a maximum of two months to ensure that we have the data at our disposal if you contatto our Customer Service due to an error or problem.

Utenti sotto i 16 anni

La nostra policy richiede che i clienti sotto l'età of 16 not make purchases or engage in other legal acts on Uptivo’s sitos without the consenso of a parent or legal guardian. For example, a account utente for an Uptivo servizio can only be created for a user under the age of 16 with the permission of a guardian.

Changes to the Informativa sulla privacy

This Informativa sulla privacy was aggiornamentod on 25 May 2018. We may occasionally make modifiche to this Informativa sulla privacy and will notify our clienti of such modifiche by email or through our servizi. If you have questions related to I servizi di Uptivo or prodotti, you can contatto our Customer Service.

Informazioni di contatto:

Responsabile del trattamento dei dati:
Uptivo s.r.l.
Via della Valle, 46/B20841 Carate Brianza (MB)
Italy
+39.0362.18.57.437
‍ support@uptivo.fit

Uptivo per palestre e personal trainer

Uptivo è un'app e un servizio web cloud gratuito che ti aiuta a tracciare l'attività di allenamento e ad analizzare i tuoi progressi. Thanks to its features such as the Trainer’s Diary, email notifications, in-app notifications, reports and allenamento statistics, palestra staff and trainers can monitor your progress and help you achieve your fitness goals.

People identified as Trainers or Managers in the Uptivo Club account can view and modify user information such as nickname, email, first name, last name, age and gender, heart rate zones, and more. Trainers and Managers are responsible for the accuracy of the information they modify. Under no circumstances can they use or communicate to third parties the user information acquired for the purpose of activating and providing the Uptivo servizio.

Athletes like you grant Clubs and Personal Trainers access to their dati personali and the club/trainer-user relationship is based on the agreement between the parties. You can remove access from clubs and trainers to your data at any time by removing your subscription to their Uptivo cloud account. All your personal and allenamento data is transferred to Uptivo’s servers. Uptivo’s Informativa sulla privacy applies to trattamento dei dati.

Supporto/Assistenza clienti

L'Assistenza clienti Uptivo ti aiuta con qualsiasi problema tu may have with our prodotti or servizi. Customers fill in the necessary information in the forms themselves, from where it is transferred to Uptivo’s systems. The data stored in Uptivo’s systems can be saved on servers located in Italy or in the EU.

The Contact Us form: The information recorded in this form is transferred to Uptivo Customer Service. This system is available to all Uptivo Customer Service personnel. The data recorded in the system are stored on the servizio provider’s servers located in the EU. On this form, you are asked to provide your contatto information (such as an email address and country) so that we can respond to your request. Your information is handled confidentially and the servizio provider has no access to the actual data.

Service: The information recorded on this form is used to connect the application and its owner, deliver a device in servizio or an ordered spare part to the customer, manage billing and payments, send address labels for returns, send automatic e-mail messages related to the progress and completion of the servizio, submit additional servizio-related requests, and provide a quote of the costs for the servizio. The address information is also transferred to external postal servizi for the delivery of the prodotti.

You can also contatto Uptivo Customer Service through social media channels (Twitter, Facebook, Instagram, LinkedIn, Google Plus).

Uptivo.fit

Il sito Uptivo.fit is a public site that offers information about Uptivo and its prodotti, servizi and collaboration partners. You don’t need to register or provide information about yourself to use the sito. However, Uptivo uses cookie to collect information about sito traffic. To learn more about cookie, click here.

Garanzia sul prodotto Uptivo

Questa Garanzia Limitata copre eventuali difetti di materiale o workmanship under normal conditions of use during the Warranty Period.

The Warranty Period for Uptivo prodotti is specified below:

Uptivo Bridge: covered for 12 (twelve) months.
Uptivo Belt: Sensor covered for 24 (twenty-four) months, Uptivo Soft Strap covered for 3 (three) months.
Uptivo Armband: Sensor covered for 24 (twenty-four) months, Uptivo Soft Strap covered for 3 (three) months.
Uptivo Boxing Trackers: Sensors covered for 12 (twelve) months, Uptivo Wrist Strap covered for 3 (three) months.
Uptivo Rider: covered for 12 (twelve) months.
Uptivo Cycling Sensor: covered for 12 (twelve) months.

Responsabilità di Uptivo

Uptivo si riserva il diritto di verificare gli effettivi difetti o damage. Damaged prodotti can be replaced with new or refurbished items, or they can be repaired at the manufacturer’s discretion. To report damage or difetti, contatto Uptivo at the following email address: info@uptivo.fit

Limitazione di responsabilità

Questa Garanzia Limitata non copre:

1. Defects or damage resulting from accidents, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquids, moisture, moisture, sand or dirt, negligence, or unusual physical, electrical, or electromechanical stress.

2. Defects or damage resulting from improper testing, operation, maintenance, installation, servizio, or adjustment not provided or approved by Uptivo.

3. Devices with the serial number removed, damaged, altered, or made illegible.

4. Normal wear and tear.

5. Marginal difetti that have a negligible effect on the value or functionality of the Product.

6. Defects or damage resulting from external causes such as collision with an object, fire, flood, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, or misuse of any electrical source.

Shipping a damaged or difettoive prodotto to Uptivo does not result in a free repair under this Warranty policy. When received, Uptivo reserves the diritto to verify the validity of the Warranty.

CONDIZIONI D'USO

Integrazione PayPal

Le palestre con un account Uptivo possono usare i pagamenti PayPal servizi to allow the purchase of club subscriptions, subscriptions, credits, and the like as a means of payment for club activities, including but not limited to individual (PT) and group classes, gym access, wellness and beauty servizi provided as part of club activities, online and on-demand fitness servizi.

PayPal – Attività vietate

I club e i soci del clubers cannot use the PayPal servizio provided as part of the Uptivo integration for activities that:

1. violate any law, statute, ordinance or regulation.

2. relate to transactions involving (a) narcotics, steroids, controlled substances or other prodotti that pose a risk to consumer safety, (b) drug equipment, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activities, (e) stolen goods including digital and virtual goods, (f) the promotion of hate, violence, racism or other forms of discriminatory intolerance or the financial exploitation of a crime, (g) items considered obscene, (h) items that violate O violate any copydiritto, trademark, diritto to publicity or privacy, or any other proprietary diritto under the laws of any jurisdiction, (i) certain sexually oriented materials or servizi, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives governed by applicable laws.

3. relate to transactions that (a) show the dati personali of third parties in violation of applicable laws, (b) support pyramid or Ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs, (c) are associated with the purchase of insurance policies or lottery contracts, lay-away systems, offshore banking servizi or transactions to finance or refinance debts financed by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler’s checks or money orders, (h) involve currency exchange or check cashing activities, (i) involve certain credit repair servizi, debt resolution, credit or insurance activities, or (k) involve offering or receiving payments for the purpose of corruption or corruption.

4. involve the sale of prodotti or servizi identified by government agencies as having a high probability of being fraudulent.