Money-back Guarantee

Want to bet that hearts will be at the core of your business?

We firmly believe in the value of telemetry applied to the world of fitness and we’re willing to bet that Uptivo will make your club’s environment more dynamic and stimulating. This is why Uptivo is offering you the opportunity to join the Money- back guarantee formula.

General Terms and conditions

Through the Money-back guarantee formula, Thinkerly S.r.l. customers can return Uptivo products within 30 days from the delivery date and request a refund to info@uptivo.fit.
The Uptivo products must be returned intact, complete with all their components, and shipped in their original packaging within the above-mention deadline.
By joining the Money-back guarantee formula, the buyer is responsible for the decrease in the value of the product due to handling that is different from that necessary to its nature, its characteristics and its functioning. In case of a value decrease of the product, Uptivo will withhold a corresponding sum from the refund.
Terms and conditions for returning and refunding Uptivo products also depend on the product purchased, as specified below:

Uptivo Cloud – Uptivo will refund the entire cost of the monthly fees purchased.

Uptivo Bridge – returning the Uptivo Bridge automatically expires in case of:
(a) alteration, replacement or repair of the product and/or its components by the buyer or third party;
(b) tampering, abrasion, deletion or removal of the serial number of the product

Uptivo Belt e Uptivo Armband – returning the Uptivo heart rate sensors automatically expires in case of:
(a) use, alteration, replacement or repair of the product and/or its components by the buyer or third party;
(b) tampering, abrasion, deletion or removal of the serial number of the product

Returning the Uptivo products automatically expires in case of:
1 – impacts, falls, faults or defects attributable to external causes
2 – accidents, improper use of the equipment by the buyer or third party
3 – incorrect configuration of components and devices
4 – malfunctions of the power supply
5 – use of the product in an unsuitable environment
6 – damage and defects caused by parts not related to the product and/or originated from the conflict with additional components
7 – damage caused by viruses of any kind
8 – natural or fortuitous events

Product training, onsite installation, shipping and returning costs are excluded from the “Money-back guarantee” formula and, therefore, are non-refundable.

How can I join the “Money-back guarantee” formula?

You can write to info@uptivo.fit and ask for the “Money-back guarantee” formula. We’ll contact you as soon as possible to provide all the information you need to get started.