Read the frequently asked questions

How to take care of my Uptivo heart rate monitor?2021-06-29T00:09:20+02:00

Uptivo Belt is composed of a heart rate sensor and an elastic band with conductive electrode components. Detach the sensor from the strap after every use in order to prevent moisture or sweat from keeping the conduction active and the sensor on. You can clean the sensor with a solution of mild soap and water, if needed. Do not use alcohol or abrasive products to clean it. Dry the sensor before you store it in a case or in a pocket of your gym bag. Gently hand wash the strap with a solution of cold water and mild soap. Don’t use any other kind of moisturizing solutions to wash it. Once in a while, you can use a solution of water and baking soda to remove bad smell. Don’t let the strap soak and don’t bend the conductive components and electrodes. Store the sensor and the strap separately in a cool and dry place to optimize battery life. Do not expose Uptivo Belt to direct sunlight for extended periods of time.

The Uptivo app close unexpectedly on my Android smartphone. What does this issue depend on?2021-06-29T00:09:20+02:00

If you are having problems related to an unexpected closing of the Uptivo app on your Android smartphone while the app is running in background, check that it is not included in the list of apps automatically managed by the power saving. Read more about this issue here.

What is the transmission range of heart rate sensors?2021-06-29T00:09:20+02:00

The transmission range of Bluetooth LE and ANT+ heart rate sensors is usually 10 to 40 meters (32.8 to 131.2 ft) indoor and it can reach up to 100 meters (328.1 ft) in the open air. Since the transmission range of sensors can be affected by many variables it is not possible to state a unique value. Transmission range can be increased with a line-of-sight positioning between the sensor and receiver. The radio signal might be attenuated and the range considerably reduced by obstacles like TV screens, mirrors, walls, columns, doors, etc. However, the radio signal bounces from wall to wall improving the transmission range within a room in case of no direct line-of-sight positioning between sensor and receiver. Signals from other electrical devices and high air humidity may also have a negative impact on the transmission range. Please also consider that the human body might create considerable Bluetooth and ANT+ signal attenuation when facing opposite of the receiver.

I’m having a sensor pairing issue with the Uptivo app on my Android device. How can I handle the problem?2021-06-29T00:09:17+02:00

The problem may not be strictly related to the Uptivo app or to the sensor itself but it could be related to a device misbehavior. However, we suggest you three possible solutions to handle the problem here.

Which heart rate sensors are compatible with Uptivo at the club?2021-06-29T00:09:07+02:00

Uptivo Bridge is compatible with most of chest-based sensors available on the market. In particular, in addition to Uptivo Belt and Uptivo Armband, the platform supports Polar H7, H10, OH1, Suunto Smart Sensor, and all ANT+ sensors (ANT+ protocol is used by Garmin, Wahoo, and more).

Can I use a wrist or arm heart rate sensor with Uptivo?2021-06-29T00:09:00+02:00

Our findings show that wrist-based monitors are currently not as accurate as other types of sensors for high intensity circuit training. We recommend using chest-based monitors or accurate arm-based sensors such as Uptivo Armband when performing dynamic or intensive workouts like HIIT or bodyweight classes.

I invited a user to join my Uptivo Club, but I neither see the form to add the user’s personal data nor I can find him/her in my club’s user list. What did I do wrong?2021-06-29T00:09:08+02:00

If the email you used to invite the user was already registered to the Uptivo platform (e.g. that person is an Uptivo user at a different club or is using the personal app), there is no need for you to include any new personal data. Also, the user will be added to your Club as soon as he accepts the invite.

Last week I registered a new user to my Club. He did two workouts at the club in the past few days, but now I cannot see him on the Uptivo monitor anymore. Also, he is not in my club’s user list anymore. What could the issue be?2021-06-29T00:09:07+02:00

The most probable reason is that the user did not accept the invitation to join your club and has been removed from the system. You can check the invitation status in the “Notifications” section of your Trainer account on uptivo.fit.

I cannot see my heart rate on the Uptivo display at the club. Why?2021-06-29T00:09:00+02:00

If an Uptivo application for clubs, tablet or smartphone is not displaying your heart rate, one or more of the following reasons may be the cause:

  • The HR sensor battery is dead and needs to be replaced
  • The plastic electrode area on the back of the strap has not been moistened, and the sensor did not turn on
  • The sensor has not been correctly paired to the user
  • The sensor is paired to a fitness smartwatch or smartphone app (wearable devices and apps may close the connection to Uptivo)
How can I see the past trainings of my customers?2021-06-29T00:09:07+02:00

You can save and review trainings and much more by accessing to my.uptivo.fit page.

Can users review their workout sessions on their own?2021-06-29T00:08:59+02:00

Yes, they can. Each user owns an Uptivo account on my.uptivo.fit with a unified journal where all Uptivo trainings are stored.

How are Uptivo Performance Points assigned?2021-06-29T00:09:00+02:00

UPPs (Uptivo Performance Points) are assigned according to the time spent in each training zone. For example, a minute in the green zone rewards 6 points, a minute in the orange zone 8, etc. NOTE! UPPs reward intensive exercise, but not overtraining.

Which devices are compatible with the Uptivo Trainer app?2021-06-29T00:08:59+02:00

Uptivo Trainer is compatible with iPad.

Which heart rate sensors are compatible with Uptivo Trainer?2021-06-29T00:08:59+02:00

Uptivo Trainer app is compatible with Uptivo Belt, Uptivo Armband, Polar OH1, H7, and H10.

I downloaded the Uptivo Trainer app, but it requires an activation code. Where do I get it?2021-06-29T00:08:59+02:00

To activate the Uptivo Trainer app, please send a request to info@uptivo.fit to activate your Uptivo Cloud club account.

How many users can I monitor with Uptivo Trainer?2021-06-29T00:08:59+02:00

Uptivo Trainer is able to monitor up to 40 simultaneous users.

The battery of my sensor died after a few weeks of use. How is that possible?2021-06-29T00:09:00+02:00

The most probable reason is that the heart rate sensor was not dried and detatched from the strap after use. Water and sweat can keep the sensor on even when in the gym bag.

I am trying to connect my heart rate sensor to a smartphone from the Bluetooth settings menu without success. What can I do?2021-06-29T00:09:00+02:00

We recommend to avoid pairing the heart rate sensor by using the smartphone Bluetooth settings. Like most fitness applications, the Uptivo app includes a dedicated section to perform the pairing.

How can I get assistance for a product issue?2021-06-29T00:09:15+02:00

You can get in contact with us and let us know about your issue by filling the form at this page, we’ll be in touch to help. If our tech support concludes that the product needs to be repaired or replaced, you will be asked to fill in the Return Merchandise Authorization module, send it to support@uptivo.fit, and wait for our authorization to proceed.

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