Follow these troubleshooting steps if you are experimenting sensor pairing issues with the Uptivo app on some Android devices. The problem is not strictly related to the Uptivo app or the sensor itself but it appears to be related to device misbehavior.

If you are having problems pairing your sensor with the Uptivo App on your Android phone, we suggest you three possible solutions to handle the problem.

Method N.1

You can try to resolve the issue by turning off and then on again your phone’s Bluetooth.

A technical problem in the smartphone may not allow Bluetooth to work properly.

1. Close the Uptivo App.
2. Swipe down the Home screen of your smartphone and go to the Quick Settings menu.
3. Tap on the Bluetooth icon and turn it off.
4. Wait fifteen seconds, then turn Bluetooth on.

5. Open the Uptivo App and try pairing your sensor.

Method N.2

One of the simplest ways to overcome Bluetooth issues in your device is to restart your phone in order to clear the operating system’s cache. This might help overcoming bugs or technical glitches.

1. Swipe down from the Home screen to access the Quick Settings menu and tap the Bluetooth icon  to turn it off.
2. Press and hold the device Power button until the power menu appears on the screen.
3. Tap on the Restart button.

4. After restarting the device, go back to the Quick Settings menu and turn Bluetooth on.
5. Open the Uptivo App and try pairing your sensor (it might take a little longer than usual).

Method N.3

Bluetooth data are regularly stored in your phone’s cache to facilitate normal operation. If corrupt files are stored, mulfunctions might occur. Deleting the corrupted files will restore the funcionality and will create new, clean files in your device.

1. Go to Settings and select “Application Manager”.
2. Select “Show system apps” or “Show system processes”
(you may need to either swipe left/right or choose from the menu in the top right corner).
3. Select “Bluetooth” from the list of Applications.
4. Select Storage.
5. Tap “Clear Cache”.
6. Go back.
7. Restart the Uptivo App.