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Frequently Asked Questions

Everything you need to know about Uptivo, our platform, products and services.

What is Uptivo?

Which wearables work with Uptivo?

Does Uptivo require proprietary hardware?

How does Uptivo help member retention?

How big is the member churn problem in fitness clubs?

How does Uptivo keep members motivated?

How much does Uptivo cost?

Can I cancel my Uptivo subscription?

What's included in the Uptivo platform?

What do my members get with an Uptivo membership?

How does the included app improve retention?

What is the best heart-rate training system for gyms?

In which countries does Uptivo operate?

Is Uptivo suitable for a single independent gym or only for chains?

Can I switch to Uptivo from another heart-rate system?

Can Uptivo replace Myzone in my club?

How is Uptivo different from Myzone?

How is Uptivo different from EGYM?

How is Uptivo different from Technogym Mywellness?

Why do clubs leave zone-based heart-rate systems?

Do my members need new wearables after migrating?

Will my members notice the switch from our current heart-rate system?

How long does a migration to Uptivo take?

What happens when members move around the club during training?

What hardware runs Uptivo in the club?

How many athletes can one Uptivo Bridge handle?

Does the Uptivo Bridge need pairing with each wearable?

Can the Bridge show workouts and heart-rate data at the same time?

Can I use Uptivo Bridge for circuit training?

How large an area can Uptivo cover?

Does the Bridge work with gym equipment, not just wearables?

What if my club has multiple rooms?

What is the Uptivo LightBand?

Is the Uptivo LightBand waterproof?

How accurate is the Uptivo LightBand?

Do members have to buy an Uptivo wearable?

What is Uptivo Dash?

Can I manage bookings and payments with Uptivo?

Can Uptivo Dash help me spot members at risk of leaving?

Does Uptivo work for multi-site operators?

Is the Uptivo app free?

Can I use the Uptivo app outside my club?

How much does the Uptivo app cost?

What's the difference between Uptivo Basic and Premium?

Which wearables work with the Uptivo app?

Does Uptivo sync with Garmin Connect?

What does the Uptivo app track?

What are Uptivo Performance Points (UPPs)?

How do I manage or cancel my Uptivo app subscription?

Can I run heart-rate training without installing hardware?

How fast can I start with Uptivo Snap?

Is there a free trial for Uptivo Snap?

What do I need to run Uptivo Snap?

Can I activate Uptivo Snap by myself?

Can I cancel Uptivo Snap whenever I want?

What is Nate?

Can an AI coach replace a personal trainer?

What data does Nate use to coach members?

Can I build my own workouts in Uptivo?

Do workouts sync between screens and the member app?

Does Uptivo support station-based training?

What is Time Switch?

Can two classes run on the floor at the same time?

Does Uptivo integrate with my existing software?

Who owns the training data collected by Uptivo?

Can Uptivo manage access control for my club?

Can Uptivo Gate check subscriptions and medical certificates at the door?

How long is the Uptivo demo?

Do I need to prepare anything for the demo?

Can I get a quote without talking to sales?

Can I try Uptivo before committing?

READY TO MAKE THE SWITCH?

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Train smarter with the device you already own.

PLATFORM

Heart Rate Training

NATE AI Coaching

Seamless Migration Plans

Workouts & Programming

COMPANY

Uptivo Customer Support

FAQ

READY TO MAKE THE SWITCH?

Speak with an Expert →

The Operator Platform for

Heart-Rate Training, AI Coaching

& Seamless Migration

PLATFORM

Heart Rate Training

NATE AI Coaching

Seamless Migration Plans

Workouts & Programming

COMPANY

Uptivo Customer Support

FAQ